I have opened a small online store and want to work more effectively with customers over the phone, but I don't know which auto-dialing system to choose: preview or predictive.
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If you're starting a small business, you should check out this detailed article on mightycall — Preview Dialer vs Predictive Dialer . It explains the difference between the two types of auto dialers. Preview dialer allows the employee to see customer information before the call, which is convenient if you need personalization and a small number of calls. Predictive dialer, on the other hand, automatically makes calls and connects the agent only when someone answers, which increases the effectiveness of large campaigns. The article also explains that a preview dialer is optimal for small businesses because it allows for more control over communication, prevents customer loss due to haste and mistakes, and integrates easily with CRM. It provides practical advice on how to set up the system correctly so as not to waste time and annoy customers. This allows you to immediately understand which approach to calls is right for your business and simplify the process of working with customers, especially if you have a small team.