businesses to establish a stronghold in the market and boost sales? Offering higher customer satisfaction is the best way to get positive word of mouth for your brand. And positive word of mouth means improved brand reputation. People trust recommendations more than they trust ads or promotional content. When they hear positive comments about your brand from someone they know, they’re more likely to believe that your brand is a valuable platform to purchase from. And based on this belief, they happily take action on your website. This means that by offering a good user experience, you can attract positive WOM from your existing customers.
This can act as free promotion for your business but can be way more effective in converting your leads to sales. Improved customer experience can also encourage customers to opt for renewals, memberships, etc., which can be super helpful in boosting your sales. 2. Lesser Support Another huge benefit of offering a good user experience is that you’ll have fewer Md Raihan Ali support queries. When products are easy to use, people face lesser problems, and the need to contact the support staff decreases too. With lesser support queries, you’ll need fewer support staff. This means that you can now utilize the fund on other aspects of your business, which would otherwise be spent on hiring more support staff. Also, you don’t have to waste much energy on resolving the problems faced by your customers. This means that you can be more productive and utilize your time and energy in focusing on how to expand your business with a more positive impact. 3. Reduced Development Time and Cost It might appear expensive and time-consuming to incorporate user experience design activities into your